ALPINE PORTAL
Update | ||
|---|---|---|
Description | Causes | Solutions |
Downloading the new SW (software) takes a very long time. | Poor reception of the Internet network. The download requires a minimum driving time. | Move the vehicle to an area covered by the Internet network. Carry out additional driving phases. |
The update completion is never requested. | The vehicle is not secured. | Check that the vehicle is properly stopped (parking brake applied). |
Screens are off, loss of sound, loss of some functions during the update. | The update is in progress. | Wait for the update to end. |
The request to complete the update does not appear. | No response in the month following the beginning of the update. | The server will restart the operation later. You can manually check if the update is still available. |
The finalisation of the update failed. | Internal error in the updating system. Other functions are not affected. Incompatibility with direct current charging (specific to electric vehicles). | Consult an Approved Dealer. Wait until the update is complete before performing a direct current charge. For more information on the warning lights, please refer to the vehicle user manual. |
The update failed to complete due to an error and the
| Critical error. | The vehicle must not be restarted. Call an Approved Dealer. For more information on the warning lights, please refer to the vehicle user manual. |
The update failed to complete due to an error and the
| Error during updating (non-critical). | Contact an Approved Dealer to resolve the issue. For more information on the warning lights, please refer to the vehicle user manual. |
