ALPINE MULTIMEDIA SYSTEM

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Introduction

Your "My Alpine" customer account can be accessed by downloading the "My Alpine" app.

Note:

  • the "My Alpine" app is under constant development. Connect regularly to enhance your account with new features;
  • for more information on compatible phones, please contact an approved dealer.
tip

When you use the "My Alpine" app, you are using your phone's internet connection (subject to charges and limitations imposed by your mobile operator).

From your "My Alpine" customer account, you can interact with your vehicle and obtain information:

  • view your vehicle information;
  • access your vehicle servicing history and schedule and make an appointment;
  • locate the place where your vehicle is parked;
  • view and manage your contracts and services;
  • consult the vehicle E-Guide;
  • locate an approved dealer nearby;
  • ...

Note:

  • the availability of some functions depends on the vehicle equipment, subscription to service contracts and the legislation in the country;
  • some functions can only be accessed from your smartphone using the "My Alpine" app;
  • the services must be activated in order to enable remote control of the vehicle. Please see the section on "Activating services";

Create a " My Alpine " user account

To access the "My Alpine" functions, you must create a user account from the website or the "My Alpine" app.

From the website:

  • select "Create Account" from the home page;
  • enter the information required to create the account.

From the app:

  • select "Register" from the main menu of the application;
  • enter the information required to create the account.

A confirmation email will be sent to the email address previously provided.

To finalise the creation of your "My Alpine" account, click on the link displayed in the confirmation email.

Note: you can use the same username and password to log in to your web user account.

Register your vehicle in your " My Alpine " account

From your "My Alpine" account, click on "Add a vehicle", then add the VIN (vehicle identification number) or the registration number of your vehicle manually or by scanning it.

Synchronise your " My Alpine " account with your vehicle

To use this application, your smartphone must be paired to your multimedia system.

For more information, please refer to the section on "Pairing, unpairing a telephone".

Note:

  • if you want to synchronise the "My Alpine" app with your vehicle, you must be present in your vehicle, parked in an area with network coverage and your vehicle's multimedia system must be switched on;
  • if your "My Alpine" app is not synchronised with your vehicle, you will not be able to access your service contracts.

From the "My Alpine" app:

  • log in to your account;
  • from the main menu of the app, press the "Synchronise my vehicle" button and confirm by pressing again;
  • follow the instructions shown on the multimedia system screen.

Once your "My Alpine" account is associated with the multimedia system, the synchronisation will take place automatically.

Renewing a service

To renew one of your services approaching expiry, go to the " Store " tab in your "My Alpine" account.

Then click "Renew" and follow the step-by-step instructions.