The following advice will enable you to carry out quick, temporary repairs. For safety reasons, you should always contact an approved Dealer as soon as possible.

During charging

POSSIBLE CAUSES

ACTION REQUIRED

Impossible to charge the traction battery.

The charging flap warning light flashes red.

The outdoor temperature is lower than -26°C.

Recharge your vehicle in a more suitable environment. If necessary Towing: breakdown.

No electrical current in the wall socket or poor connection of the cable in the domestic socket.

Check your installation (circuit breaker, programmer, etc.).

Check the connections (charging socket, etc.) Electric vehicle.

The cable is defective.

Please see an authorised Dealer to replace it.

Impossible to charge the traction battery.

The charging flap indicator light flashes in white.

The charging cable is not correctly locked to the vehicle.

Connect the charging cable correctly to the vehicle Electric vehicle.

The traction battery range displayed is different to last time the engine was stopped.

The variation in the temperature of the traction battery between stopping and restarting the vehicle can influence the range displayed on the instrument panel.

Low outside temperatures can lead to a reduction in range compared to the last time the engine was stopped.

Drive a few kilometres and the battery range automatically readjusts as soon as its temperature reaches its optimal level.

Using the card

POSSIBLE CAUSES

ACTION REQUIRED

The card does not lock or unlock the doors.

Card battery is flat.

Replace the battery or have it replaced. You will still be able to lock, unlock and start your vehicle Card and Starting, stopping the engine.

Use of devices operating on the same frequency as the remote control (mobile phone, etc.).

Stop using the devices or use the built-in key Card.

Vehicle located in a high electromagnetic radiation zone.

12 V battery discharged.

Use the key that is built into the card Doors and opening elements.

Desynchronisation of the card.

Unlock the driver's door by inserting the card's built-in key into the door lock Doors and opening elements, then place the card on the placement area Starting, stopping the engine and press the "START" button to synchronise the card.

The "Place the card near the START button" message appears on the instrument panel.

The card battery is flat or the card is out of synch.

Check the card battery status or place the card in the dedicated placement area Card.

On the road

POSSIBLE CAUSES

ACTION REQUIRED

Steering becomes heavy.

Assistance overheating.

Drive carefully at reduced speed, be aware of the level of force in the steering wheel needed to turn the wheels.

Fault with the electric assistance motor.

Fault in the assistance system.

Consult an approved Dealer.

Vibrations.

Tyres not inflated to the correct pressure, incorrectly balanced or damaged.

Check the tyre pressures. If this is not the problem, have them checked by an approved Dealer.

Electrical equipment

POSSIBLE CAUSES

ACTION REQUIRED

The wipers do not work.

Wiper blades stuck.

Free the blades before using the wipers.

Broken wiper fuse.

Consult an approved Dealer.

Blown rear screen wiper fuse (intermittent, permanently stopped).

Replace the fuse Fuses or have it replaced.

Motor fault.

Consult an approved Dealer.

The wiper does not stop.

Faulty electrical controls.

Consult an approved Dealer.

Direction indicators flashing more quickly.

Faulty bulb.

Consult an approved Dealer.

The indicators are not working.

On one side:

Faulty bulb.

Consult an approved Dealer.

On both sides:

  • blown fuse;

Replace the fuse Fuses or have it replaced.

  • Faulty electrical circuit or control.

Replace: contact an approved Dealer.

Electrical equipment

POSSIBLE CAUSES

ACTION REQUIRED

The headlights

are not working.

One only:

  • Faulty bulb;

Consult an approved Dealer.

  • disconnected wire or incorrectly-positioned connector;

Consult an approved Dealer.

  • fuse damaged.

Replace the fuse Fuses or have it replaced.

Both:

Two fuses damaged.

Replace the fuses Fuses or have them replaced.

The headlights do not switch off.

Faulty electrical controls.

Consult an approved Dealer.

Traces of condensation in the headlights or rear lights.

Traces of condensation may be a natural phenomenon caused by variations in temperature and humidity.

In this case, the traces will gradually disappear once the lights are switched on.

Stopped

POSSIBLE CAUSES

ACTION REQUIRED

The air conditioning and ventilation fan switch on after the ignition is switched off or when the vehicle is being charged.

This is not necessarily a fault, the air conditioning compressor and the ventilation fan switch on to regulate the temperature of the system when the exterior temperature is low.

As soon as the ignition is switched off, the air conditioning compressor and the fan are activated beyond 30 minutes.

Consult an approved Dealer.

The programmable air conditioning fails to work.

One of the usage conditions is not complied with (the traction battery is not charged, etc).

Air conditioning: programming

The passenger compartment air conditioning and the heating functions are switched off with no action by the user, even if the battery is sufficiently charged.

This is not necessarily a fault, the system switches off by default to preserve battery autonomy or optimise recharging.

To enter the extended life on board mode, press the Start button without pressing the brake pedal. The air conditioning nevertheless stops after a few minutes.

You can always reactivate the system by pressing the air conditioning controls Automatic climate control.

Electrical fault.

Consult an approved Dealer.