ALPINE PORTAL

Description

Causes

Solutions

The vehicle position on the screen does not match its actual location or the GPS warning light on the screen remains grey or yellow.

Incorrect positioning of the vehicle caused by GPS reception.

Move the vehicle until reception of the GPS signal is improved.

Traffic flow information is not displayed on the screen.

Guidance has not been activated.

Connected services are not activated.

Ensure guidance is activated. Select a destination and begin the guidance.

Check that the connected services are activated and activate data collection.

some items on the menu are not available.

Depending on the current command, some items will be unavailable.

Some functions are not available while the vehicle is moving.

Stop the vehicle.

Voice guidance is unavailable.

Voice guidance or guidance is deactivated.

Increase the volume. Ensure voice guidance is activated. Check that guidance is in progress.

The suggested route does not start or end at the required destination.

The destination is not yet recognised by the system.

Enter a road near to the required destination.